{"id":365,"date":"2026-04-26T08:58:09","date_gmt":"2026-04-26T08:58:09","guid":{"rendered":"https:\/\/nyrealestateprep.com\/contact\/"},"modified":"2026-08-06T00:46:16","modified_gmt":"2026-08-06T00:46:16","slug":"contact","status":"publish","type":"page","link":"https:\/\/nyrealestateprep.com\/?page_id=365","title":{"rendered":"Contact NY Real Estate Prep \u2014 Support, Refunds, FAQ"},"content":{"rendered":"<style>\n@import url(\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700&family=Fraunces:opsz,wght@9..144,400;9..144,500;9..144,600&display=swap\");\n.np-page{font-family:Inter,sans-serif;color:#0F2A44;font-size:17px;line-height:1.65;padding:30px 0 60px;background:#FBF7EF}\n.np-page *{box-sizing:border-box}\n.np-narrow{max-width:780px;margin:0 auto;padding:0 24px}\n.np-wide{max-width:1100px;margin:0 auto;padding:0 24px}\n.np-eyebrow{font-size:13px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#C9A55B;margin-bottom:14px;display:inline-block}\n.np-page h1.np-h1{font-family:Fraunces,Georgia,serif;font-weight:500;font-size:clamp(36px,5vw,56px);line-height:1.08;letter-spacing:-.02em;color:#0F2A44;margin:0 0 14px}\n.np-lede{font-size:19px;line-height:1.55;color:#1B3A5A;margin:0 0 28px;max-width:62ch}\n.np-cat{margin-top:36px}\n.np-cat .cat-head{font-family:Fraunces,serif;font-weight:500;font-size:28px;color:#0F2A44;margin:0 0 6px;letter-spacing:-.015em}\n.np-cat .cat-sub{font-size:13px;color:#C9A55B;font-weight:700;letter-spacing:.10em;text-transform:uppercase;margin-bottom:18px}\n.np-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px}\n.np-card{background:#fff;border:1px solid #E8DFCC;border-radius:14px;padding:24px 26px;transition:.18s;display:block;text-decoration:none}\n.np-card:hover{border-color:#C9A55B;transform:translateY(-2px);box-shadow:0 12px 30px -16px rgba(15,42,68,.18)}\n.np-card h3{font-family:Fraunces,serif;font-weight:500;font-size:19px;color:#0F2A44;margin:0 0 8px;line-height:1.25;letter-spacing:-.005em}\n.np-card p{margin:0;font-size:14.5px;color:#1B3A5A;line-height:1.55}\n.np-card .meta{font-size:12px;color:#6B6056;margin-top:10px;font-weight:600;letter-spacing:.04em}\n.np-search{width:100%;padding:14px 20px;border:1px solid #E8DFCC;border-radius:12px;font-size:16px;color:#0F2A44;font-family:Inter,sans-serif;background:#fff;margin:18px 0}\n.np-search:focus{outline:none;border-color:#C9A55B;box-shadow:0 0 0 3px rgba(201,165,91,.15)}\n.np-disclaim{background:#FBF7EF;border:1px solid #E8DFCC;border-left:4px solid #C9A55B;border-radius:12px;padding:16px 20px;margin:30px 0 14px;font-size:13.5px;color:#6B6056;line-height:1.55}\n.np-disclaim strong{color:#0F2A44;display:block;margin-bottom:4px}\n<\/style>\n<style>\n.contact-grid{display:grid;grid-template-columns:1fr 1fr;gap:28px;margin:30px 0}\n.contact-card{background:#fff;border:1px solid #E8DFCC;border-radius:14px;padding:32px}\n.contact-card h3{font-family:Fraunces,serif;font-weight:500;font-size:22px;color:#0F2A44;margin:0 0 12px}\n.contact-card .icon{font-size:32px;margin-bottom:10px;display:block}\n.contact-card p{margin:0 0 12px;color:#1B3A5A;font-size:15.5px}\n.contact-card a.email{font-family:Inter,monospace;color:#8C6230;font-weight:600;font-size:17px;display:inline-block;margin-top:4px;text-decoration:none}\n.contact-card a.email:hover{color:#0F2A44}\n.contact-faq{background:#fff;border:1px solid #E8DFCC;border-radius:14px;padding:32px;margin:30px 0}\n.contact-faq h2{font-family:Fraunces,serif;font-weight:500;font-size:26px;color:#0F2A44;margin:0 0 18px}\n.contact-faq details{border-bottom:1px solid #F0E7D2;padding:16px 0}\n.contact-faq details:last-child{border-bottom:none}\n.contact-faq summary{cursor:pointer;font-family:Fraunces,serif;font-weight:500;font-size:18px;color:#0F2A44;list-style:none;display:flex;justify-content:space-between;align-items:center}\n.contact-faq summary::-webkit-details-marker{display:none}\n.contact-faq summary::after{content:\"+\";color:#C9A55B;font-size:24px;font-weight:600;transition:transform .2s}\n.contact-faq details[open] summary::after{transform:rotate(45deg)}\n.contact-faq p{margin:10px 0 0;color:#1B3A5A;font-size:15.5px;line-height:1.6}\n@media(max-width:720px){.contact-grid{grid-template-columns:1fr}}\n<\/style>\n<div class=\"np-page\">\n<div class=\"np-narrow\">\n<div style=\"text-align:center\">\n<span class=\"np-eyebrow\">Contact<\/span><\/p>\n<h1 class=\"np-h1\">Get in touch.<\/h1>\n<p class=\"np-lede\" style=\"margin-left:auto;margin-right:auto\">We&#8217;re a small operation. One person reads every email. Most questions are answered within 24 hours.<\/p>\n<\/div>\n<div class=\"contact-grid\">\n<div class=\"contact-card\">\n<span class=\"icon\">\ud83d\udce7<\/span><\/p>\n<h3>General Support<\/h3>\n<p>Questions about the practice tests, accessing your account, or technical issues. We aim to respond within 24 hours on weekdays.<\/p>\n<p><a class=\"email\" href=\"mailto:support@nyrealestateprep.com\">support@nyrealestateprep.com<\/a>\n<\/div>\n<div class=\"contact-card\">\n<span class=\"icon\">\ud83d\udcb3<\/span><\/p>\n<h3>Billing &#038; Refunds<\/h3>\n<p>For refund requests within our 7-day guarantee, billing questions, or PayPal\/Stripe issues, email us with your order number.<\/p>\n<p><a class=\"email\" href=\"mailto:support@nyrealestateprep.com\">support@nyrealestateprep.com<\/a>\n<\/div>\n<\/div>\n<div class=\"np-disclaim\"><strong>Educational use only<\/strong>NY Real Estate Prep is an independent study tool \u2014 not affiliated with the New York Department of State or any licensing authority. For official licensing questions, contact NY DOS directly at <a href=\"https:\/\/dos.ny.gov\" rel=\"noopener\" style=\"color:#8C6230\">dos.ny.gov<\/a>.<\/div>\n<div class=\"contact-faq\">\n<h2>Frequently asked before emailing<\/h2>\n<details>\n<summary>How do I access my practice tests after purchase?<\/summary>\n<p>After purchasing Full Access ($49.99), you&#8217;ll receive a confirmation email with login details. Visit <a href=\"\/dashboard\/\" style=\"color:#8C6230\">your dashboard<\/a> to start the tests. If you don&#8217;t see the confirmation, check your spam folder, then email us.<\/p>\n<\/details>\n<details>\n<summary>I want a refund. What&#8217;s the process?<\/summary>\n<p>Email <a href=\"mailto:support@nyrealestateprep.com\" style=\"color:#8C6230\">support@nyrealestateprep.com<\/a> within 7 days of purchase with your order number. We process refunds back to the original payment method within 5 business days, no questions asked.<\/p>\n<\/details>\n<details>\n<summary>My exam is in 3 days \u2014 should I still buy?<\/summary>\n<p>Yes \u2014 even 3 days of focused practice helps. Use the <a href=\"\/ny-real-estate-exam-simulator\/\" style=\"color:#8C6230\">free exam simulator<\/a> first to identify weak topics. If full access feels worth $49.99 to drill weak areas, buy then. Otherwise, the free tools alone are useful.<\/p>\n<\/details>\n<details>\n<summary>Do you offer the 77-hour pre-licensing course?<\/summary>\n<p>No \u2014 we offer practice tests and study materials. The 77-hour pre-licensing course is taught by NY DOS-approved schools (e.g., RealEstateU, Colibri, Kaplan, NYREI). See our <a href=\"\/best-ny-real-estate-prep-course-comparison\/\" style=\"color:#8C6230\">course comparison<\/a> for options.<\/p>\n<\/details>\n<details>\n<summary>Can I pay in cash \/ Venmo \/ Zelle?<\/summary>\n<p>Currently we accept payments only through Stripe and PayPal (both shown at checkout). We don&#8217;t take Venmo, Zelle, or cash, mostly to keep accounting clean and let us issue refunds easily if needed.<\/p>\n<\/details>\n<details>\n<summary>I&#8217;m an instructor \/ brokerage \u2014 can you offer group access?<\/summary>\n<p>We don&#8217;t currently have a group\/bulk license. For brokerages or schools interested in licensing our content, email us \u2014 we&#8217;ll discuss what&#8217;s possible.<\/p>\n<\/details>\n<details>\n<summary>I found an error in a question. How do I report it?<\/summary>\n<p>Email <a href=\"mailto:support@nyrealestateprep.com\" style=\"color:#8C6230\">support@nyrealestateprep.com<\/a> with the question text and what you think is incorrect. We fix errors quickly \u2014 accuracy matters more than ego.<\/p>\n<\/details>\n<details>\n<summary>I&#8217;d like to write a testimonial \/ share my pass story<\/summary>\n<p>We love that. Email us with: your first name + last initial, the date you passed, your score (if you remember), and your story in your own words. We&#8217;ll ask before publishing anywhere. No editing of your words without asking.<\/p>\n<\/details>\n<\/div>\n<div style=\"text-align:center;background:#0F2A44;color:#FBF7EF;border-radius:14px;padding:30px;margin:30px 0\">\n<p style=\"margin:0 0 10px;font-size:13px;letter-spacing:.10em;text-transform:uppercase;color:#E8C57E;font-weight:700\">Operating hours<\/p>\n<p style=\"margin:0;color:rgba(251,247,239,.85);font-size:15.5px;line-height:1.6\">Email-only support. We respond Monday-Friday, 9am-6pm ET. We do our best to answer within 24 hours.<br \/>For urgent licensing questions, contact NY DOS directly.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Get in touch. We&#8217;re a small operation. One person reads every email. Most questions are answered within 24 hours. \ud83d\udce7 General Support Questions about the practice tests, accessing your account, or technical issues. We aim to respond within 24 hours on weekdays. support@nyrealestateprep.com \ud83d\udcb3 Billing &#038; Refunds For refund requests within our 7-day guarantee, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-365","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=\/wp\/v2\/pages\/365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=365"}],"version-history":[{"count":5,"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=\/wp\/v2\/pages\/365\/revisions"}],"predecessor-version":[{"id":921,"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=\/wp\/v2\/pages\/365\/revisions\/921"}],"wp:attachment":[{"href":"https:\/\/nyrealestateprep.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}