Contact NY Real Estate Prep β€” Support, Refunds, FAQ

Contact

Get in touch.

We’re a small operation. One person reads every email. Most questions are answered within 24 hours.

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General Support

Questions about the practice tests, accessing your account, or technical issues. We aim to respond within 24 hours on weekdays.

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Billing & Refunds

For refund requests within our 7-day guarantee, billing questions, or PayPal/Stripe issues, email us with your order number.

Educational use onlyNY Real Estate Prep is an independent study tool β€” not affiliated with the New York Department of State or any licensing authority. For official licensing questions, contact NY DOS directly at dos.ny.gov.

Frequently asked before emailing

How do I access my practice tests after purchase?

After purchasing Full Access ($17.99), you’ll receive a confirmation email with login details. Visit your dashboard to start the tests. If you don’t see the confirmation, check your spam folder, then email us.

I want a refund. What’s the process?

Email support@nyrealestateprep.com within 7 days of purchase with your order number. We process refunds back to the original payment method within 5 business days, no questions asked.

My exam is in 3 days β€” should I still buy?

Yes β€” even 3 days of focused practice helps. Use the free exam simulator first to identify weak topics. If full access feels worth $17.99 to drill weak areas, buy then. Otherwise, the free tools alone are useful.

Do you offer the 77-hour pre-licensing course?

No β€” we offer practice tests and study materials. The 77-hour pre-licensing course is taught by NY DOS-approved schools (e.g., RealEstateU, Colibri, Kaplan, NYREI). See our course comparison for options.

Can I pay in cash / Venmo / Zelle?

Currently we accept payments only through Stripe and PayPal (both shown at checkout). We don’t take Venmo, Zelle, or cash, mostly to keep accounting clean and let us issue refunds easily if needed.

I’m an instructor / brokerage β€” can you offer group access?

We don’t currently have a group/bulk license. For brokerages or schools interested in licensing our content, email us β€” we’ll discuss what’s possible.

I found an error in a question. How do I report it?

Email support@nyrealestateprep.com with the question text and what you think is incorrect. We fix errors quickly β€” accuracy matters more than ego.

I’d like to write a testimonial / share my pass story

We love that. Email us with: your first name + last initial, the date you passed, your score (if you remember), and your story in your own words. We’ll ask before publishing anywhere. No editing of your words without asking.

Operating hours

Email-only support. We respond Monday-Friday, 9am-6pm ET. We do our best to answer within 24 hours.
For urgent licensing questions, contact NY DOS directly.